Any Customer is having Windows 7/8/8.1 Pro. legal license is eligible for Free Upgrade to Windows 10 till one year from July 2015, irrespective of SA is there with license or not or active or expired.

Yes,  we can  Upgrade to Windows 10 even you have volume Licensing.

Any Customer is having Windows 7/8/8.1 Pro. legal license is eligible for Free Upgrade to Windows 10 till one year from July 2015, irrespective of SA is there with license or not or active or expired.

---------- Forwarded message ----------
From: Volume License Service Center APGC Support <CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM@css.one.microsoft.com>
Date: Tue, Oct 27, 2015 at 3:24 PM
Subject: RE: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.
To: raj kumar sharma <raj260843@gmail.com>

Dear Raj,

Thank you for your reply and I'm glad to be of assistance.

As mentioned in my previous email, we are not saying you cannot upgrade to Windows 10. You will be able to upgrade but it is not from VLSC portal. The upgrade platform is Windows update (http://www.microsoft.com/en-us/windows/windows-10-upgrade).

This is the free upgrade which is offered to all Microsoft customers who are currently using Qualified Windows 7/8/8.1 users.

I hope I was able to address your enquiry to your satisfaction. Please feel free to contact us should you require further assistance.

Thank you for your continued support towards Microsoft products and services.

Regards,
Ameer Shahzman
Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com

India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

---

--- Original Message ---
From : "Raj Kumar Sharma" Sent : Tuesday, October 27, 2015 5:46:34 AM UTC

To : "Volume License Service Center APGC Support"
Subject : Re: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Dear Mr. Ameer Shahzman,

Thanks for your reply and the attached document, This document clearly says that what ever we are understanding is correct.

This is our understanding it is clearly stated on Microsoft policies on website that any customer having Legal License of Windows 7/8 or 8.1 (Except Enterprise Edition) is eligible for Free Upgrade  to Windows 10 (Volume Licenses , Active or Expire etc. are not eligible is not mentioned any where. ) Means if any Customer is having Windows 7/8/8.1 Pro. legal license is eligible for Free Upgrade to Windows 10 till one year from July 2015, irrespective of SA is there with license or not or active or expired.

Kindly provide the link of the document where this exclusion is mentioned that Volume License holder without SA are not eligible for Free upgrade.

With Best Regards

Raj Kumar Sharma

On Mon, Oct 26, 2015 at 9:42 AM, Volume License Service Center APGC Support <CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM@css.one.microsoft.com> wrote:

Dear Raj,

Thank you for your reply and I am glad to be of assistance.

Raj, please refer below trail email which I have replied on the 21/10/2015.

Please feel free to contact us if you may need further assistance in relations to Volume Licensing and I will be glad to help.

Thank you for your continued support towards Microsoft products and services.

Regards,

Ameer Shahzman
Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com

India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

 

 

--- Original Message ---
From : CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM
Sent : Wednesday, October 21, 2015 11:53:31 AM UTC
To : "Raj Kumar Sharma"
Subject : RE: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Hi Raj,

Thank you for your reply and I'm glad to be of assistance.

Based on your recent email, I believe there has been a misinterpretation. Please be informed that upgrade via VLSC is only available for active Software Assurance customer. However that does not mean you will not be able to upgrade to Windows 10 using a different platform.

As for customers without active Software Assurance they would either need to purchase Windows 10 Pro upgrade licenses within VL or use Windows Update portal to upgrade to Windows 10 (retail version).

I have attached the PDF documentation with those information for your perusal.

Please feel free to revert back to me for further enquiries.

Regards,

Ameer Shahzman
Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com

India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

---

--- Original Message ---
From : "Raj Kumar Sharma" Sent : Friday, October 23, 2015 11:16:30 AM UTC

To : "Volume License Service Center APGC Support"
Subject : Re: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Dear Mr. Ameer Shahzman,

We are waiting for your reply.

With Regards

Raj Kumar Sharma

On Tue, Oct 20, 2015 at 10:04 AM, Raj Kumar Sharma <raj260843@gmail.com> wrote:

Dear Mr. Ameer Shahzman,

If you have any such policy please share it. We are not able to understand why you are not able to share it . If its a legal Policy of any Company on a Particular Product and that is concern to the Customer company should share it.

To the best of our understanding it is clearly stated on Microsoft policies on website that any customer having Legal License of Windows 7/8 or 8.1 (Except Enterprise Edition) is eligible for Free Upgrade  to Windows 10 (Volume Licenses , Active or Expire etc. are not eligible is not mentioned any where. ) Means if any Customer is having Windows 7/8/8.1 Pro. legal license is eligible for Free Upgrade to Windows 10 till one year from July 2015, irrespective of SA is there with license or not or active or expired.

Kindly provide the link of the document where this exclusion is mentioned that Volume License holder without SA are not eligible for Free upgrade.

With Best Regards

Raj Kumar Sharma

On Mon, Oct 19, 2015 at 6:03 PM, Volume License Service Center APGC Support <CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM@css.one.microsoft.com> wrote:

Dear Raj,

Thank you for your reply and I am glad to be of assistance.

Raj, unfortunately we are unable to share the link. However, you may consider this email as a written confirmation from Microsoft Volume Licensing.

Please feel free to contact us again if you have further enquiry or require additional information.

Thank you for your continued support towards Microsoft products and services.

Regards,

Ameer Shahzman

Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com

India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

---

--- Original Message ---
From : "Raj Kumar Sharma" Sent : Monday, October 19, 2015 10:09:41 AM UTC

To : "Volume License Service Center APGC Support"
Subject : Re: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Dear Mr. Ameer Shahzman,

Thanks for updating, You are requested to kindly share the link of the Microsoft Document where this policy is written.

It will be a great help to us.

With Regards

Raj Kumar Sharma

On Mon, Oct 19, 2015 at 1:17 PM, Volume License Service Center APGC Support <CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM@css.one.microsoft.com> wrote:

Dear Raj,

Thank you for your reply and I am glad to be of assistance.

Raj, please be informed that for Volume Licensing, only Agreement with active Software Assurance will be able to upgrade to Windows 10 and get the product key via VLSC portal.

Therefore, if you did not purchase Software Assurance along with the licenses then you are not able to upgrade to Windows 10. You will not be able to download Windows 10 in VLSC portal and even get the product key for activation.

Please feel free to contact us if you may need further assistance in relations to Volume Licensing and I will be glad to help.

Thank you for your continued support towards Microsoft products and services.

Regards,
Ameer Shahzman

Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com
India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

---

--- Original Message ---
From : "Raj Kumar Sharma" Sent : Monday, October 19, 2015 6:10:31 AM UTC
To : "Volume License Service Center APGC Support"
Subject : Re: SRX1308888303ID - Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Dear Mr. Ameer Shahzman,

Thanks a lot for replying. We wants to know what is the upgrade policy of the Microsoft on Volume Licenses.  As this is very clear that Win-XP, Win-2K, Vista, Windows 7/8/8.1 (Enterprise Edition) will not get Free upgrade.

Kindly confirm in general not only for our specific license, what the Policy of the Microsoft on the Windows 10 free upgrade from Windows 7/8/8.1 Pro. Volume License purchased with SA (Expired / Active)

Thanks a lot once gain and waiting for your reply.

With Regards

Raj Kumar Sharma

On Mon, Oct 19, 2015 at 10:26 AM, Volume License Service Center APGC Support <CNTUS.MVLS.AU.00.EN.DCA.KLM.CS.T01.CUS.00.EM@css.one.microsoft.com> wrote:

Dear Raj,

Thank you for writing to Microsoft Volume Licensing Customer Service team and I am glad to be of assistance.

Based on your email communication, I understand that you are enquiring on your license status and Windows 10 product key. Please correct me if I have misunderstood your enquiry.

Please be informed that I may need few details to assist you further. Kindly provide:

·         Microsoft account ID (VLSC portal login ID)

·         Agreement Number / Enrollment Number / Public Customer Number

I look forward for your reply.

Please feel free to contact us if you may need further assistance in relations to Volume Licensing and I will be glad to help.

Thank you for your continued support towards Microsoft products and services.

Regards,

Ameer Shahzman

Microsoft Volume Licensing Services Support Center
Email: vlservp@microsoft.com

India: 000800 440 1555 (Toll-Free Number) / 1 (212) 444 0497 (Toll Number)
For more information on Volume Licensing/Software Assurance:
http://www.microsoft.com/licensing/sa/default.mspx

---

--- Original Message ---
From : "Raj Kumar Sharma"
Sent : Friday, October 16, 2015 7:31:02 AM UTC
To : "vlservp@microsoft.com"
Subject : Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.

Dear Sir/Madam,

We are thankful to the Microsoft who recently launches a very good, user friendly and stable O/S Windows 10. Everyone is very happy as Microsoft announced to provide FREE upgrade till one year for all legal users of Windows 7, Windows 8 and Windows 8.1.

We are having some Windows 7, Windows 8 and Windows 8.1. Volume licenses for that we are not able to find the key on the Volume Licensing Service Center.  On some of our licenses have "Software Assurance Pack" in "Active" stage and on some it's expire.

Kindly look into the matter and suggest us how we can get new key for Windows 10 upgrade.

With Best Regards

Raj Kumar Sharma